privacy & cookies policy
Introduction
Beth Richardson Art (“we” or “us”) operates an e-commerce website hosted on the Wix platform. This site offers products to customers in the United Kingdom and the European Economic Area (EEA). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and applicable EEA data protection laws. As the website owner, Beth Richardson is the data controller (determining how and why personal data is processed) and Wix.com acts as a data processor by providing the hosting platform. This Privacy and Cookies Policy explains what information we collect, how we use it, and your rights. By using this website, you agree to the practices described in this Policy.
Personal data we collect
We collect personal information necessary to process your orders and provide our services, including:
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Identity and Contact Details: Name, email address, billing and shipping address, and phone number (for order updates or delivery purposes).
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Payment Information: Payment details such as credit/debit card information or PayPal/Stripe account email (used to process transactions). Note: Your payment card details are handled securely by our third-party payment processors (see Third-Party Services below). We do not store full card numbers on our servers.
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Order History: Details of products you have ordered and transaction history.
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Communication Records: If you contact us (e.g. via email or contact form), we may keep a record of that correspondence.
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Cookies and Usage Data: When you use our site, we automatically collect data through cookies and similar tracking technologies (see Cookies Policy below), such as IP address and browsing behaviour on our site. This helps us ensure the site’s proper functionality and analyse usage trends.
We only collect personal data that you provide to us or that is necessary for us to deliver our services.
How we use personal data
We use your personal information for the following purposes:
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Order Processing and Service Delivery: To process your purchases and transactions, fulfil and deliver orders, provide receipts/order confirmations, and handle returns or enquiries.
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Customer Communication: To communicate with you about your orders and account, send service updates, and respond to your questions or requests.
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Marketing (With Consent): If you have opted in, to send you newsletters or promotional offers about our products. We will only send marketing communications with your explicit consent, and you can withdraw your consent at any time.
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Improvement and Analytics: To analyse website usage and improve our products and services.
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Legal Obligations: To comply with legal and regulatory requirements, such as maintaining transaction records for tax and accounting purposes.
We will not use your personal data for any purpose that is incompatible with the purposes above. We do not sell or rent your personal information to third parties.
Data storage & security
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Hosting Platform (Wix): Our website is built on the Wix.com platform. Personal data that you provide through the site may be stored on Wix’s secure servers and databases, which may be located in Europe, the United States, or other regions. Any transfers outside the UK or EEA are conducted in compliance with data protection laws.
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Third-Party Data Processors: We use reputable third-party service providers (e.g. payment gateways, email services) who only process your data on our instructions.
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Payment Security: Payment data is handled by third-party gateways compliant with PCI-DSS standards. We do not store full card details.
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Data Retention: We retain personal data only as long as necessary for the purposes outlined or as required by law.
Security Measures: We use encryption, access controls, and SSL technology to protect your data. In case of a breach, we will notify affected individuals and authorities as required.
Cookies policy
Our site uses cookies and similar tracking technologies for functionality, user experience, and analytics.
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What Are Cookies?: Cookies are small text files placed on your device to recognise and remember information about your visit.
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Types of Cookies We Use:
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Strictly Necessary Cookies: Essential for site functionality (e.g. shopping cart).
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Functionality/Preference Cookies: Remember your choices (e.g. region or language).
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Analytics Cookies: Help us analyse site use (e.g. via Google Analytics).
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Marketing/Advertising Cookies (if applicable): Currently not used. Consent will be obtained if introduced.
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Third-Party Cookies: Set by trusted third-party services (e.g. payment processors, social media embeds).
Cookie consent
We obtain your consent before using non-essential cookies. You can manage cookie preferences via:
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Cookie Settings on Our Site
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Browser Settings
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Opt-Out Options (e.g. Google Analytics opt-out tools or YourOnlineChoices.eu)
Third-party services
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Payment Processors: Stripe or PayPal securely handle your payment details.
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Website Hosting and Platform: Wix stores and processes your data under contractual obligations to protect your privacy.
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Email and Communications: Email providers (e.g. MailChimp) only use your data to send communications on our behalf.
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Analytics Services: Google Analytics and similar tools help us understand how users interact with the site.
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Other Tools: Social media features, embedded videos, and Wix apps may collect limited user data.
We do not share your personal data with third parties for their marketing purposes.
Your rights under UK GDPR
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You have the following rights under the UK GDPR and similar EEA laws:
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Right to Be Informed
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Right of Access
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Right to Rectification
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Right to Erasure
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Right to Restrict Processing
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Right to Data Portability
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Right to Object (including opting out of direct marketing)
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Right to Withdraw Consent
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Right to Lodge a Complaint with the Information Commissioner’s Office (ico.org.uk) or your local supervisory authority.
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To exercise these rights, contact us using the information below. Some rights are subject to conditions or legal exemptions.
Policy updates & changes
​We may update this Policy from time to time. Material changes will be clearly communicated, and continued use of the site constitutes acceptance of updates.
Returns & refunds policy
This policy outlines the procedures and conditions for returns and refunds for purchases made from Beth Richardson. Our commitment is to ensure your satisfaction with your acquisition. Should your expectations not be entirely met, this document delineates our 30-day return window, the requisite return procedure, stipulations regarding shipping cost responsibilities, and the refund processing protocol.
Eligibility for Returns
To qualify for a return and a full refund, the following conditions must be strictly adhered to:
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The return request must be initiated within 30 calendar days of the item's documented delivery date. This 30-day period commences on the day the artwork is received by the purchaser.
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The item must be returned in its original, pristine, and unused condition, devoid of any damage, blemishes, or indications of wear.
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The artwork must be presented in its original packaging or an equally protective alternative to safeguard against transit damage.
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Proof of purchase, such as an order confirmation email or sales receipt, must be furnished upon request.
Returns that satisfy these criteria will be approved for a full refund. Please be advised that processing a refund may not be feasible if the item is returned in a used or damaged state (unless such damage is attributable to our error) or if the return request falls outside the stipulated 30-day window.
Non-returnable Items
The majority of our products are eligible for return, provided they meet the aforementioned conditions. It is not our general practice to sell items under a non-return policy. However, certain product categories are typically exempt from returns in retail environments, including:
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Custom or personalised artwork, encompassing bespoke commissions or made-to-order pieces. These items are generally non-returnable unless a manufacturing defect is present. Prior notification will be provided if an ordered item is custom-made and, consequently, non-returnable.
Any product subject to a non-return or final sale policy will be explicitly indicated on its respective product page. It is imperative to note that your statutory consumer rights remain paramount: if an item arrives faulty, damaged, or not as described, a no-return policy will not abrogate your legal entitlement to a remedy. This returns policy serves as a complement to your statutory rights.
Procedure for Returning an Item
The initiation of a return is a straightforward process. Please observe the following steps:
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Request for Return: Please communicate your intention to return an item by utilising the contact form available on our official website. Kindly include your order number and a concise reason for the return; this information assists us in refining our services.
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Receipt of Instructions: We will furnish a prompt response, typically within 1–2 working days, confirming your return request. Detailed return instructions will be provided, including the designated return address and recommendations for secure packaging.
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Secure Packaging: Prepare the artwork for shipment. It is highly recommended to utilise the original packaging to ensure optimal protection. Please enclose your order confirmation or a note containing your order details within the parcel to facilitate the identification of your return.
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Shipment of Item: Dispatch the parcel to the specified return address. Please note that the responsibility for arranging and bearing the postage costs rests with the customer (refer to “Return Shipping Costs” below). We strongly advise employing a tracked postal service and obtaining proof of postage, as we cannot assume responsibility for items lost in transit. Your postage receipt will be instrumental should you need to file a claim with the courier.
Upon shipment of your return, you may elect to share the tracking number with us (though not obligatory). This enables us to monitor its progress. You will be notified via email once your returned item has been received and thoroughly inspected.
Return Shipping Costs
Customers are responsible for the postage costs associated with returning items when the return is predicated upon a change of mind or an unwanted item. We do not provide complimentary return shipping or pre-paid return labels in such circumstances.
Should the return be necessitated by an error on our part or a product defect (e.g., dispatch of an incorrect item, or receipt of a damaged/faulty item), we will bear the return shipping cost. In such instances, please contact us to facilitate the arrangement of a return label or the reimbursement of your shipping expenditures. For all other returns (e.g., a change of mind or the artwork not suiting your aesthetic), the cost of returning the item is the responsibility of the customer.
Refunds
Upon receipt of your returned item and confirmation that it satisfies our stipulated return conditions, the return will be approved, and your refund will be issued to your original payment method (e.g., credit/debit card, PayPal). An email notification will be dispatched once your refund has been processed.
Our objective is to process refunds expeditiously, typically within 7–10 working days of receiving your return. While processing may often occur sooner, we appreciate your forbearance as we undertake the artwork inspection and initiate the refund. In compliance with UK legislation, the refund will be completed within 14 days of receiving the returned goods (or agreeing to a refund). The refunded amount will correspond to the purchase price of the item, plus any standard delivery charge if applicable within a qualifying cancellation period. The reimbursement will be affected via your original payment method.
Following our processing of the refund, please allow additional time for your bank or card issuer to reflect the credit in your account. This delay is attributable to variable banking processing times. Should you have any concerns or fail to observe the refund after a further 5–7 days, please notify us and concurrently liaise with your payment provider.
Please note: We currently offer refunds for returns exclusively and do not facilitate direct exchanges or store credit. If your return is approved, a full refund will be disbursed, subject to the aforementioned terms.
Exchanges
We do not currently offer an exchange service for any items. All returns are processed solely as refunds; we do not accommodate like-for-like exchanges. Should you desire a different item, the most efficient course of action is to return the original item for a refund and subsequently place a new, separate order for your preferred piece.
This policy ensures that you receive your refund first, thereby enabling you to make a new purchase with assurance. We apologise for any inconvenience this approach may cause, but it assists us in maintaining clear and equitable processes.
Contact information
For questions or requests relating to your personal data, please contact us
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Should you have any inquiries regarding our returns and refunds policy, or require assistance with a return, please do not hesitate to contact us through the contact form available on our website. We are committed to providing prompt assistance and aim to respond to all customer enquiries without delay.
Your satisfaction is of paramount importance to us, and we endeavour to ensure your experience with Beth Richardson’s artwork remains positive, even in instances where a return is necessary. We thank you for reviewing our policy; please do not hesitate to reach out should you require any clarification or assistance.
Please be aware that all content on this website is copyright.